New Way Now: Plenitude streamlines customer onboarding and fraud prevention with Google Cloud AI
13Summary: Plenitude is using Google Cloud AI to streamline customer onboarding and fraud prevention, leading to a faster, more efficient, and user-friendly experience.
Challenge: Manual data entry and ID verification in the customer onboarding process was time-consuming and resource-intensive, hindering efficiency.
Solution: Plenitude utilizes Google Cloud’s Optical Character Recognition (OCR) and PaLM (pathways language model) to automate data extraction from energy bills, and Document AI to automatically verify customer IDs.
Results: Faster onboarding, increased completion rates for registration forms, reduced fraud, and significant time savings in ID verification.
Interview highlights and key takeaways from our interview with Lavinia Guadagnolo, Product Owner and Data Scientist at Plenitude, and Paolo Finardi, Head of Data Science at Plenitude:
→ "With Google Cloud AI it will be much simpler and faster to input this information. We have built a solution that uses an image of a customer’s old energy bill to automatically fill in our registration form in seconds."
→ "The beauty of developing these solutions internally is we can now adapt them to streamline many other processes, saving resources across the business."
→ "AI is moving so fast, the only way to keep up is with a provider that innovates at the same speed. Every Google Cloud release takes our technology another step forward."
Google Cloud products in use: Vertex AI Platform, Document AI, PaLM, Big Query, Optical Character Recognition (part of Cloud Vision API), Cloud Run, Cloud Storage
Learn more: • The world of DataLens: How OCR and Ge...
→ Hear from Lavinia talking about groundbreaking applications they developed and how they are reshaping the world of customer experience and fraud detection in Plenitude: The world of DataLens: How OCR and Gen AI can supercharge your business