Odoo 13 Helpdesk Module

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India Cybrosys Technologies
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Odoo 13 helpdesk module, In Odoo 13 they have added new features to Helpdesk. Now we can manage returns, refund, repairs or generate coupons directly from the helpdesk tickets

#odoohelpdesk #odoo13features #odootutorials
You can also have look at this blog: https://www.cybrosys.com/blog/odoo12-helpdesk

Odoo 12 helpdesk comes as an aid in this stage. Odoo 12 helpdesk will address all the queries and issues raised by the customer.

What Odoo helpdesk does is, it will generate tickets from emails, website forms, and third-party applications. These tickets can be manually and randomly assigned to team members. Priority giving is also possible for these tickets.

In this blog, we have explained the
1. Installation of Odoo 12 helpdesk
2. Creating the helpdesk team
3. Setting different stages
4. Receiving tickets
5. Working on tickets
6. Urgent tickets
7. Blocked or ready to be worked on tickets
8. Logging time against a ticket
9. Rating the service and so on.

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