RailsConf 2018: Taking the Pain Out of Support Engineering by Cecy Correa

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United States Confreaks
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Published on ● Video Link: https://www.youtube.com/watch?v=RvkM17lFxpA


Duration: 40:46
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Taking the Pain Out of Support Engineering by Cecy Correa

Production support is not a priority. No one on the team wants to work on support cards. Being on-call is a pain. Does this ring a bell? We've all been there! There is a better way to handle Support Engineering for your product. A way that will level up your team, and create positive support experiences for your customers. Drawing on 3+ years of Support Engineering at two different companies, I will share successful Support patterns and tools you can start using today to improve your product support.



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