Duration: 32:19

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There are many technical aspects to keep in mind when developing and testing software: Functional correctness of the features, technical excellence of the code, robustness, performance, maintainability, ...
However there's also the "people" aspect of software development: People use the software and people create it as well.
In this talk I'll show why empathy is an important skill for testers to deal with both kinds of people.
In the first part of the talk you'll learn why usability matters and how personas can help to build features that match your users needs.
The second part will focus on interactions in a development team and provide hints how testers can improve collaboration with developers.

Speaker(s):
Tobias Geyer