THE MOBILE PAYMENTS REPORT Key strategies that wallet providers can implement to break from

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THE MOBILE PAYMENTS REPORT Key strategies that wallet providers can implement to break from disappointing growth.
BI IntelligenceThis is a preview of a research report from BI Intelligence, Business Insider's premium research service. To learn more about BI Intelligence, click here.



In the US, the in-store mobile wallet space is becoming increasingly crowded. Most customers have an option provided by their smartphone vendor, like Apple, Android, or Samsung Pay. But those are often supplemented by a myriad of options from other players, ranging from tech firms like PayPal, to banks and card issuers, to major retailers and restaurants.

With that proliferation of options, one would expect to see a surge in adoption. But that’s not the case — though BI Intelligence projects that US in-store mobile payments volume will quintuple in the next five years, usage is consistently lagging below expectations, with estimates for 2019 falling far below what we expected just two years ago.



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THE MOBILE PAYMENTS REPORT Key strategies that wallet providers can implement to break from