The Next Conversation: Powering Customer Conversations With AI (Cloud Next '19)

The Next Conversation: Powering Customer Conversations With AI (Cloud Next '19)

Channel:
United States Google Workspace
Subscribers:
1,010,000
Published on ● Video Link: https://www.youtube.com/watch?v=iQqw5q1WhXY


Duration: 45:12
3,788 views
22

We can now understand what customers are saying and typing - enabling transformational experiences. Chatbots, Virtual Agents, Agent Assist, Agent Augment all use conversational AI to efficiently deliver transformative customer experiences. Humanlike understanding and speech capabilities can be applied across every industry and every channel - whether it’s in your contact center, apps, IoT products and more. In this session, attendees will learn how Dialogflow Enterprise Edition and the Cloud Contact Center AI partner program support the creation of rich, natural-sounding, and powerful conversational experiences. We’ll also discuss how you can easily integrate conversational AI into your existing technology and workflows - no machine learning experts needed.


Powering Customer Conversations With AI → http://bit.ly/2Ka1rw7


Watch more:
Next '19 ML & AI Sessions here → https://bit.ly/Next19MLandAI
Next ‘19 All Sessions playlist → https://bit.ly/Next19AllSessions

Subscribe to the G Suite Channel → https://bit.ly/G-Suite1


Speaker(s): Adam Champy, Shantanu Misra, Robert Neff, Neil Gomes, Kanan Garg


Session ID: MLAI209


event: Google Cloud Next 2019; re_ty: Publish; product: Cloud - General; fullname: Adam Champy, Shantanu Misra, Robert Neff, Neil Gomes, Kanan Garg;



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Tags:
type: Conference Talk (Full production);
pr_pr: Google Cloud Next
purpose: Educate