Transcom puts people at the heart of its AI strategy and improves customer interactions with Gemini
8Featured in this video: Sandra Kujundzic Draskovic, CIO, Transcom
Executive summary: With over a decade of experience as a Google Workspace customer, global outsourcing company Transcom uses tools like Gmail, Google Chat, Drive, Meet, and Gemini to create a seamless, innovative, and efficient work environment. Now, the company is using generative AI tools like Gemini and NotebookLM to enhance speed, creativity, and productivity across teams while keeping people at the center of every process. This integration enables Transcom to improve customer interactions, accelerate training, and reimagine business processes, while maintaining top-tier security standards.
Challenge: Transcom aimed to enhance collaboration, streamline IT practices, and adopt advanced AI capabilities to ensure a seamless and secure environment for its global teams. Looking to accelerate training, optimize customer research, and reduce complexity in daily processes, Transcom sought solutions that would empower employees and support ongoing innovation.
Solution: Working with Google Premier Partner Devoteam, Transcom deployed Google Workspace across the organization. Starting with a long-standing reliance on core tools such as Gmail, Google Docs, and Drive, the organization then enhanced its capabilities with AI. These tools are now deeply embedded into workflows, from simplifying customer research and bid processes with NotebookLM to speeding up agent training through Gemini-enabled tools. Employees across all levels have access to Gemini, enabling them to find creative solutions to challenges, validate decisions, and enhance their daily work within the familiar Google Workspace platform.
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