Under Warranty in Odoo 18 Field Service | Odoo 18 Field Service Management | Odoo 18 New Features
5Under Warranty in Odoo 18 Field Service
Before we dive into the specifics, it's important to clarify what you mean by "Under Warranty" in the context of Odoo 18 Field Service. Are you referring to:
Product Warranty: Tracking the warranty status of products involved in service calls or repairs.
Service Contract Warranty: Managing warranty periods for service contracts and their impact on service calls.
Something else entirely?
Product Warranty Management in Odoo 18 Field Service
If you're looking to track product warranties in Odoo 18 Field Service, here's a general overview of how it can be achieved:
1. Product Setup:
Lot/Serial Number Tracking: Enable lot/serial number tracking for products to uniquely identify each item.
Warranty Duration: Define the warranty duration for each product category or specific products.
Warranty Start Date: Automatically set the warranty start date based on the product's delivery or installation date.
2. Field Service Integration:
Product Information: When creating a field service request or work order, include the product's lot/serial number.
Warranty Check: Automatically calculate the warranty expiration date based on the product information and check if the current date falls within the warranty period.
Warranty Status: Display the warranty status (under warranty/expired) clearly on the field service document.
3. Additional Features:
Warranty Claims: Allow users to create warranty claims directly from field service requests.
Warranty Extensions: Provide options to extend warranty periods based on specific conditions.
Warranty Notifications: Send notifications to customers about upcoming warranty expirations.
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