Understanding Whether Effective Service Recovery Enables Retention of Complaint-averse Savvy

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Understanding Whether Effective Service Recovery Enables Retention of Complaint-averse Savvy Customers

View Book:https://doi.org/10.9734/bpi/bmerp/v1/864
#Mobile_telephone_company #customer_complaint_behaviour #customer_loyalty #service_recovery #service_quality #firm_responses



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Tags:
Mobile telephone company
customer complaint behaviour
customer loyalty
service recovery
service quality
firm responses.