VIDEO GUIDE: HOW ADD A FILE IN EXCLUSION ON YOUR WINDOWS DEFENDER - CLOUDEND STUDIO
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- ARE YOU A NEW PC USER?
- YOUR SOFTWARE DISAPPEAR?
- SEE A WHITE SHEET INSTEAD OF YOUR SOFTWARE ICON?
- IS YOUR SOFTWARE DETECTED AS A TROJAN?
- YOU CAN'T EXTRACT YOUR CONPRESSED FOLDER BECAUSE YOU MAKE A MISTAKE?
THIS GUIDE WILL HELP YOU UNDERSTAND AND SOLVE THESE PROBLEMS, GET COMFORTABLE AND READ ME!!!
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- EXPLANATION:
About this question you are probably new to pc, but no problem this guide will solve these problems, this phenomenon is called FALSE-POSITIVE,
all our software comes exclusively from our personal archives,
and there is no possibility that these are viruses,
this can happens in any PC, it is really normal for the HEURISTIC system.
However we believe that words are useless, so if you have doubts about where your files come from, our advice is to send your files to any
ANTI VIRUS company of your trust,
to have them analyzed and find out for yourself the outcome of the results.
Always make sure the site where you operate has the Green Padlock on the search bar of your browser at the top right, it to an certificate SSL
(Secure Sockets Layer).
Also make sure that the search domain starts for https:// and NO http://
These are little great tips that can help you navigate safely!
- THEN WHY IS THIS HAPPENING?:
The common causes of why this phenomenon occurs are:
1) One of your any Antivirus It is deleting your file because it considers it a threat due to the heuristic system.
2) If you don't have any antivirus then your WINDOWS DEFENDER is deleting your file, or is quarantining it.
- EASY SOLUTION TO SOLVE THE PROBLEM:
1) Create an empty folder, name it what you want and choose any definitive path where you want to put our software.
2) Follow this fast OFFICIAL GUIDE MICROSOFT, this will teach you
how to tell your antivirus NOT to check everything inside the folder you just created:
OFFICIAL MICROSOFT GUIDE: https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security
3) Having understood this guide, when your PC ask you what to exclude between FILE or FOLDER choose - FOLDER,
and enter the path to the folder you just created.
4) Your software will now be in quarantine,
so you will have to RE-DOWNLOAD it
or if you still have our COMPRESSED FOLDER after your first download,
just insert the still compressed folder inside the folder that you have excluded from your anti virus.
TIP: Anti-viruses do NOT delete compressed folders,
which is one of the reasons why developers use it,
as well as compressing the files themselves.
5) Now you will be ABLE to EXTRACT your compressed folder
INSIDE your NEW FOLDER that you have now excluded from your anti virus, so your antivirus will STOP DELETING our FILE
END.
- IF YOU CANNOT EXTRACT OUR FILE FROM YOUR COMPRESSED FOLDER YOU WILL JUST DOWNLOAD "WINRAR" FOR FREE.
Every PC user should have the "WINRAR" installed on their PC,
this will be useful to extract any files from compressed folders beyond our software
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If all of this doesn't solve your problem, or if you can't understand this guide, don't be discouraged,
we will always do our best to help you, you will never be alone!
Enter our store, the same where you bought our software:
🔥 WEBSITE: https://www.cheatcloudendstudio.com/
Look at the bottom right, you will see a LIVE-CHAT,
active 24H/7D just click and write to us, a message will inform you of your queue and we will reply as soon as possible
you will chat with us in real time, No BOT, or automatic replies!
we will help you and solve any of your problems quickly,
just have a little confidence and a little patience we'll take care of the rest.
Hoping this guide can help you, we wish you a wonderful day!
Greetings,
- Cloudend Studio, Support -
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