When Should You Escalate
7To enable customer on best engage with GCP Support, GCP support provides guidance on evaluating circumstances and how to make the most optimal actions, specifically on determining priority versus escalating a case, in order to resolve their problem more effectively. All escalations will be analyzed and followed up in order to drive improvements in the long run.
P2 cases do not follow the sun by default. Thus, it will not be automatically assigned to next region support. Customer can request P2 case to follow the sun by contacting the engineer working on the case during the owner's local business hours. For more details, please reference our official public document
For more details, reference our official public document → https://goo.gle/3JDWIxF