Why Google Cloud’s Customer Contact AI solution may be right for you

Why Google Cloud’s Customer Contact AI solution may be right for you

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United States Google Cloud
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Published on ● Video Link: https://www.youtube.com/watch?v=zbGK_je8b_k


Duration: 2:30
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Google Cloud and @Genesys have built a Customer Contact AI solution. With its virtual agents, businesses no longer need to make a tradeoff between great customer support and operational efficiency. Instead, Google Contact Center AI recognizes customer intent with artificial intelligence and uses Genesys’ Predictive Routing to find the best agent to help.

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Tags:
Google
Google Cloud
cloud
Genesys
Cloud Contact Center
artificial intelligence
AI
customer support
virtual agents