16 Unlocking Customer Satisfaction: The Power of Fairness and Patience ๐๐คฉ๐Book: How to Win Friends..
1Discover the effective method of collecting overdue bills by shifting the approach from confrontation to empathy. Learn from James L Thomas, an expert in successful bill collection, as he shares his unique strategy.
Discover the incredible impact of fairness and patience in customer service. As a representative, I apologize for any inconvenience caused and share a powerful story that highlights the value of treating customers with respect and trust. Find out how adjusting a bill led to not only customer satisfaction but also long-term business success.
This clip is taken from the book "How to win Friends and Influence people, by Dale Carnegie".
Over 30 million copies have been sold worldwide, making it one of the best-selling books of all time.
It is a self-help book about how to win friends, influence people, how we work our psychology, our thinking, lot's of tips, and much more.
For example: The Key to Influencing Othersโโ, the only way on earth to influence other people is to talk about what they want and show them how to get it.
๐ Listen to the very BEST tips from this amazing book in this playlist:
https://www.youtube.com/playlist?list=PLq5cnO5L87frqyHv4ceutTr7ziLt8sZOU
๐ Also check out my playlist about PathFinder, and learn how we can best make optimal and informed Choices in our Lives:
https://www.youtube.com/playlist?list=PLq5cnO5L87fp1o5hw-5jzteUODe_zuLBu
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