A Rift in VR Critical Error shuts down All Oculus Rift headsets worldwide this morning
49Oculus Rift virtual reality headsets around the world are experiencing an outage this morning, including devices here at Polygon. Users are not sure what is causing the issue, and so far neither Facebook nor Oculus itself has provided a solution.
One place where users experiencing the issue are gathering is on the Oculus forums. Last night user apexmaster booted up his computer, tried to open the Oculus app and was greeted by an error indicating that the software could not reach the “Oculus Runtime Service.”
Can’t Reach Oculus Runtime Service error message apexmaster/Oculus forums
That same error is cropping up on computers all around the world, including several devices here at Polygon. Once it has appeared, there’s no way to restart the Oculus app, which renders the Rift headset unusable.
I was able to get the Oculus application to open up just a little while ago, but an update of the software itself (version 1.24) appeared to be hung in the download queue. Troubleshooting steps listed by the Oculus website included restarting the software, which would not clear the issue for me. The next step given was to reboot my computer. After reboot, I received the same error message as listed above. There’s no clear way forward at this time.
At least one developer, Adam Boyne, was mid-demo at an event when his Oculus stopped working. He said that he spent an hour trying to get his unit to start back up, but was similarly flummoxed.
One user, digging through the Oculus files on his machine, seems to think that the issue could be a lapsed security certificate that expired today. Security certificates are issued by third-party agencies and allow for software and websites to authenticate with each other in order to prevent malicious hacking and fraud. Without a valid security certificate, some operating systems will prevent certain programs from running.
Polygon has reached out to Oculus for more information.
Update: Following our article, Oculus went to Twitter to announce that it is aware of the problem and is working to resolve it.
https://www.polygon.com/2018/3/7/17091938/oculus-runtime-error-outage-rift-vr-facebook
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