BigQuery & Gemini: The Dynamic Duo for Customer Feedback Analysis
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Discover how Google Cloud's BigQuery and Gemini models can revolutionize customer feedback analysis and marketing for businesses like Coffee on Wheels. Join data experts Diane and Tate as they tackle the challenge of managing massive amounts of social media data to extract valuable insights.
In this video, we'll dive into a real-world case study, exploring how Coffee on Wheels leverages generative AI to:
👍 Uncover customer sentiment: Analyze text and images from social media reviews to understand customer preferences and pain points.
🗣️ Generate personalized responses: Craft tailored replies to customer feedback, addressing concerns and building loyalty.
📈 Optimize marketing campaigns: Identify trends and create targeted campaigns to boost engagement and sales.
🎯 Streamline decision-making: Summarize insights to inform menu adjustments and business strategies.
Whether you're a data analyst, data scientist, or business owner, this video will equip you with the knowledge and tools to harness the power of AI for your own customer-centric initiatives.
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