Brazil's telecom provider, TIM, improves customer service with Google Maps for Business

Channel:

Google Workspace

Subscribers:

1,010,000

Published on April 16, 2014 8:45:01 PM ● Video Link: https://www.youtube.com/watch?v=QKzyEIoxLi8

Duration: 0:14

2,620 views

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To improve the quality their service, TIM Cellular developed a three-year plan to better communicate with its more than 70 million customers. Using Google Maps, TIM Cellular can now show the location of all its antennas and WiFi Hotspots, and display where there is 2G, 3G or 4G coverage.