Chatbots and Customer Service
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Published on ● Video Link: https://www.youtube.com/watch?v=j-bmHSZUYlI
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You've been there before: the automated customer service options send you in circles, you can't get your question answered or your problem addressed - and you can't reach a human operator to help you out of the endless loop of frustration. In this video, Morgan Carroll explains how using AI-powered chatbots can cut through this time-wasting process, keeping your customers happy and allowing more time for your human operators to deal with the more complex problems.
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Tags:
IBM
IBM Cloud
AI
Artificial Intelligence
Chatbot
Chat Bot
Customer Service
Virtual Agent
Automated Customer Service