Create an Effective Standard Operating Procedure (SOP) for Business with Document360 | Easy!
0Create an Effective Standard Operating Procedure (SOP) for Business with Document360 | Easy!
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Learn how you can create a Standard Operating Procedure SOP. This is super easy to do and only takes just a few minutes of your time.
The definition of knowledge base has changed multiple times throughout the history of the internet. At first, it was a term used to describe any complex data storing system that was more advanced than the common relational ‘database’.
Now, with the emergence of SaaS, the term knowledge base has taken a more different meaning.
By definition, a knowledge base is a self-service repository or library used to store easily retrievable information about your product, service, or topic.
Essentially, it’s a collection of your company’s internal or external knowledge, structured in such a way that it can help employees or customers find answers to their questions or doubts.
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Your SOP can be broken down into a 3-part structure. These parts are as follows:
The first part describes what is contained in the SOP
The second part is the “body” of the SOP including the instructions
The third part contains all the reference material that might be useful to the SOP user
00:00 - Introduction
01:25 - Creating a Knowledge Base
03:03 - Platform Walkthrough
12:42 - Advanced Customization
16:29 - Pricing
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