Driving 4x ROI for Telecoms with Generative AI
17How can Communication Service Providers (CSPs) break free from the constraints of legacy systems that consume up to 60% of revenue? By combining intelligent automation with the power of generative AI to deliver tangible returns, fast.
Join Brian Kracik from Google Cloud with Fari Pirouz and David Wells of Pegasystems at DTW Copenhagen. They explore how the Google Cloud and Pega partnership is helping telecoms tackle legacy system challenges, reduce operational costs, and drive new value. Learn how one customer achieved a 4x ROI in under a year by using generative AI to compress project design time from months to mere days. The discussion also covers the "two sides of the AI brain," combining predictive and generative capabilities, and the future of autonomous agents in creating a more agile and profitable telecom.
Chapters:
0:00 - Introduction
0:46 - The challenge: Telecoms are constrained by legacy systems
1:47 - The promise of AI: Revolutionizing telecom operations
2:38 - Combining predictive and generative AI for new use cases
4:12 - Achieving 4x ROI with AI in under 12 months
5:12 - The future of AI agents and the Google Cloud + Pega partnership
Learn more about Google Cloud solutions for telecommunications → https://cloud.google.com/solutions/telecommunications?e=48754805
#GoogleCloud #Pegasystems #GenerativeAI #Telecom #CustomerExperience #ROI