[Enterprise Connect] Accelerating Actionable AI in the Contact Center

Channel:
United States Google Cloud
Subscribers:
208,000
Published on ● Video Link: https://www.youtube.com/watch?v=TbTOLkIayq4


Duration: 59:35
622 views
9

Many enterprises were moving slowly to adopt AI for their contact centers, but the current environment is driving accelerated rollouts, to deal with urgent new demands. And organizations are finding they can implement AI and see measurable benefits much more quickly than they thought, with some implementations going live in as little as 15 days.

In this webinar, the industry’s leading contact center analyst, Sheila McGee-Smith, will discuss AI in the contact center with leaders from Genesys and Google Cloud. The speakers will share case studies and describe how enterprises are realizing the benefits of AI, with specific reference to improvements in customer satisfaction, call deflection rates, and other key metrics. They’ll also describe how AI-driven analytics can help contact centers better understand their customers’ journeys and plan accordingly. Finally, they’ll discuss ways in which the current disruptions may drive longer-term trends.

Learn more: cloud.google.com/solutions/contact-center



Other Videos By Google Cloud


2020-10-26How do I get started on Confidential GKE Nodes?
2020-10-23How Contact Center AI Works: Google Cloud and Avaya
2020-10-21Cyber Security in Healthcare
2020-10-21DoiT and Google Cloud are helping customers solve for expedited IT transformation
2020-10-20Odcinek 1 - Thomas Duschek, SAP Polska [Hello Cloud!/]
2020-10-20Weekly Wrap: Data Analytics, Data Management & Databases, Cloud AI
2020-10-20Weekly Executive Kickoff: Data Analytics, Data Management & Databases, Cloud AI
2020-10-20Grow with Google: Tools and Skills to Accelerate Recovery
2020-10-19From Treatment to Prevention in Healthcare
2020-10-15[IDC Webinar] Unlock the Transformative Power of AI in Contact Centers
2020-10-15[Enterprise Connect] Accelerating Actionable AI in the Contact Center
2020-10-15Large Deal Transformation in Hybrid Cloud
2020-10-14Google Cloud helps Lloyds Banking Group prosper.
2020-10-14Dito and Google Cloud are helping customers solve for more effective foster care placements
2020-10-13MLB is bringing baseball to the next generation of fans with Google Cloud
2020-10-13Weekly Executive Kickoff: Infrastructure, Security
2020-10-13Weekly Wrap: Infrastructure, Security
2020-10-12Preconfigured Solutions for Business Growth
2020-10-09How can I simplify the management of Private Certificate Authorities?
2020-10-07eDreams ODIGEO: Preparing for takeoff with Google Cloud
2020-10-07Pythian and Google Cloud help solve for digital transformation of century-year-old companies


Tags:
Sheila McGee-Smith
Contact Center AI
Enterprise Connect
Google Cloud
Genesys
CCAI
Contact Center
Dialogflow