[IDC Webinar] Unlock the Transformative Power of AI in Contact Centers

[IDC Webinar] Unlock the Transformative Power of AI in Contact Centers

Channel:
United States Google Cloud
Subscribers:
208,000
Published on ● Video Link: https://www.youtube.com/watch?v=6rxKjtzkJ2Y


Duration: 1:01:46
557 views
12

Low customer satisfaction, high churn rate of the human agents, lengthy call times to assist the customers, and lack of 24 x 7 support are the current reality of most contact centers. Artificial intelligence (AI) is poised to transform contact centers and improve customer experience without compromising on operational efficiency. It will empower leading brands to make customers happier and increase customer lifetime value. Yet IDC research shows that less than 10% of customer interactions occur via virtual agents. Only One-third of the organizations were prepared to adjust the contact center workforce when the COVID-19 "stay at home" mandates were issued.

View this recording with guest speakers from IDC, Google Cloud, and Genesys to learn how to realize the transformative power of AI for contact centers.

In this recording you will learn:
-The Top 3 actions organizations are taking to improve the customer service experience of their customers.
-The primary business drivers for using AI for customer service and measured benefits.
-How Google Cloud and Genesys Contact Center AI solution can help increase customer satisfaction, empower human agents, and augment business insights.

Learn more: cloud.google.com/solutions/contact-center



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Tags:
Contact Center AI
Google Cloud
Genesys
CCAI
IDC
Contact Center