Category:

Guide

Duration: 4:11

37 views

0

Here's how to fix ExpressVPN not connecting issue. Get ExpressVPN@ https://go.expressvpn.com/c/376211/1462855/16063.

i. If you're experiencing an issue where ExpressVPN is connected but there's no internet access, there are several steps you can take to troubleshoot and resolve the problem. Here's a guide to help you:

1. **Check Your Internet Connection:**
- Ensure that your regular internet connection is working without the VPN. Disconnect from ExpressVPN and see if you can access the internet.

2. **Restart Your Router and Modem:**
- Power cycle your router and modem by unplugging them, waiting for about 30 seconds, and then plugging them back in.

3. **Connect to a Different Server:**
- Try connecting to a different server within the ExpressVPN app. The issue may be specific to the server you are currently connected to.

4. **Change VPN Protocols:**
- In the ExpressVPN app settings, try changing the VPN protocol. You can switch between protocols like OpenVPN (UDP/TCP), IKEv2, or others.

5. **Firewall and Antivirus Software:**
- Disable any third-party firewall or antivirus software temporarily to see if they are causing the issue. They might be blocking the VPN connection.

6. **Windows Firewall Settings:**
- Check your Windows Firewall settings to ensure that it's not blocking ExpressVPN. You may need to add ExpressVPN as an exception.

7. **DNS Issues:**
- Try changing your DNS settings. ExpressVPN may provide DNS server addresses, or you can use public DNS servers like Google's (8.8.8.8 and 8.8.4.4).

8. **IPv6 Compatibility:**
- In the ExpressVPN settings, try disabling IPv6 compatibility. Some networks may have issues with IPv6.

9. **Reinstall ExpressVPN:**
- Uninstall ExpressVPN, restart your computer, and then reinstall the latest version of the app.

10. **Check for Software Conflicts:**
- Ensure that there are no conflicting applications or network-related software causing issues. Temporarily disable or uninstall such applications.

11. **Contact ExpressVPN Support:**
- If the issue persists, reach out to ExpressVPN support. They can provide specific assistance based on your situation.

Remember that the steps might vary slightly depending on the version of the ExpressVPN app you are using. Always refer to the official ExpressVPN support documentation or contact their support for the most accurate and up-to-date information.