How Google Cloud and Amdocs are improving customer experience (demo)

Channel:
United States Google Cloud
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296,000
Published on ● Video Link: https://www.youtube.com/watch?v=v3NzlWCr3PE


Duration: 0:00
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15

Join Zara Clarke, a Google Cloud Customer Engineer, to learn how the Google Cloud and Amdocs partnership improve customer experience in 3 main ways:
1) AI: Telco call center gen AI solution powered by telco data, skills, and business processes.
2) Insights: Telco Customer Insight on GCP to generate comprehensive insights across care, billing, network, and product experiences -- driving data-informed decision-making.
3) Data: Robust telco data platform on GCP, transforming BSS/OSS data for structured insights for deep business analysis and value creation.

Learn more about the Google Cloud & Amdocs partnership here: https://cloud.google.com/blog/topics/telecommunications/amdocs-ai-telco-customer-experience-dtw-24?e=48754805



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