How to File complaint against Ninja van
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Ninjavan website
https://www.ninjavan.co/
DTI email
ask@dti.gov.ph
How to File a Complaint Against Ninja Van: A Step-by-Step Guide
Have you been waiting endlessly for a Ninja Van parcel that never seems to arrive? You’re not alone. Many customers face issues like delayed delivery, lost packages, or poor customer support. The good news is, you have options. This guide will walk you through how to file a complaint against Ninja Van and protect your rights as a consumer.
Step 1: Contact Ninja Van Directly
Your first move should always be to contact Ninja Van’s official support channels.
Via Facebook Messenger
Go to Ninja Van Philippines’ official Facebook page.
Send them a direct message with your concern.
Be sure to include important details such as:
Tracking number
Order ID
Date of shipment
Via Ninja Van Website
Visit the official Ninja Van website.
Head to the Help or Support section.
Fill out the complaint form with your parcel details and issue.
💡 Tip: The more details you provide, the faster they can trace your package.
Step 2: If Ninja Van Does Not Respond
If Ninja Van fails to respond or resolve your problem, and your order is linked to GCash or a GCash Cash Card, you can escalate through the app:
Open your GCash app.
Go to the Cash Card section.
File your complaint with the required details.
This creates a formal trail that can help push the resolution forward.
Step 3: Gather All Evidence
Before you escalate further, collect and organize your proof:
Screenshots of tracking status.
Copies of chat conversations with Ninja Van.
Receipts or proof of purchase.
Having complete documentation strengthens your case if you need to involve government authorities.
Step 4: File a Complaint with the DTI
If Ninja Van still doesn’t fix the issue, it’s time to go to the Department of Trade and Industry (DTI).
Here’s how:
Draft a formal complaint letter. (You can easily create one using AI tools like ChatGPT.)
Attach your evidence (receipts, tracking logs, chat history).
Submit your complaint through the DTI Consumer Protection Group online portal or visit your nearest DTI office.
The DTI has the authority to take action and ensure your rights as a consumer are protected.
Final Thoughts
By following these steps, you’re giving Ninja Van a fair chance to solve the issue. But if they fail, you’ll have a solid case with the DTI.
✔ Always start with Ninja Van support.
✔ Use GCash complaints if applicable.
✔ Gather and keep all evidence.
✔ Escalate to the DTI when necessary.
Taking these actions helps ensure you’re not left empty-handed when dealing with courier problems.
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Result
After telling ninjavan that I am going to file a complaint they immediately answered and gcash told me they will refund the amount.
#dti
#ninjavan
#badservice