Install UVdesk on Linux - Open Source Helpdesk Ticketing System
27#UVdesk #TicketingSystem #SelfHosted #OpenSource
Full steps can be found at https://i12bretro.github.io/tutorials/0708.html
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What is UVdesk?
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Build on top of symfony and backbone.js, uvdesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine. - https://github.com/uvdesk/community-skeleton#about
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Installation
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01. Log into the Linux device
02. Run the following commands in a terminal window:
# update software respositories
sudo apt update
# install available software updates
sudo apt upgrade -y
# install prerequisites
sudo apt install curl wget zip composer -y
# install Apache HTTPD and MySQL
sudo apt install apache2 mariadb-server mariadb-client -y
# install PHP components
sudo apt install php7.4 php7.4-curl php7.4-intl php7.4-gd php7.4-dom php7.4-iconv php7.4-xsl php7.4-mbstring php7.4-ctype php7.4-zip php7.4-pdo php7.4-xml php7.4-bz2 php7.4-calendar php7.4-exif php7.4-fileinfo php7.4-json php7.4-mysqli php7.4-mysql php7.4-posix php7.4-tokenizer php7.4-xmlwriter php7.4-xmlreader php7.4-phar php7.4-soap php7.4-mysql php7.4-fpm libapache2-mod-php7.4 php7.4-gmp php7.4-bcmath php7.4-apcu php7.4-redis php7.4-imagick php7.4-imap php7.4-xdebug php7.4-mailparse -y
# configure the MySQL database
sudo su
mysql_secure_installation
03. Press Enter to login as root
04. Type N and press Enter to not switch to unix socket authentication
05. Type Y and press Enter to set a root password, type the password twice to confirm
06. Type Y and press Enter to remove anonymous users
07. Type Y and press Enter to disallow root login remotely
08. Type Y and press Enter to remove the test database
09. Type Y and press Enter to reload privilege tables
10. Run the following command to login into MySQL:
mysql -u root -p
11. Authenticate with the root password set earlier
12. Run the following commands to create the UVdesk database and database user
CREATE DATABASE uvdesk;
GRANT ALL ON uvdesk.* to 'uvdesk_rw'@'localhost' IDENTIFIED BY 'uvD3$k!!';
FLUSH PRIVILEGES;
EXIT;
exit
13. Continue with the following commands:
# download latest uvdesk release
wget -O uvdesk.zip https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip
# extract the downloaded zip to /var/www
sudo unzip ./uvdesk.zip -d /var/www/
# rename the extracted folder
sudo mv /var/www/uvdesk* /var/www/uvdesk
# set the owner of the uvdesk directory
sudo chown -R www-data:www-data /var/www/uvdesk
# create uvdesk apache configuration
sudo nano /etc/apache2/sites-available/uvdesk.conf
14. Paste the following configuration into uvdesk.conf
Alias /uvdesk "/var/www/uvdesk/public"
≪Directory /var/www/uvdesk/public≫
Require all granted
Options Indexes FollowSymLinks
AllowOverride All
Order allow,deny
Allow from all
≪/Directory≫
15. Press CTRL+O, Enter, CTRL+X to write the changes
16. Run the following command to enable the UVdesk site
# enable rewrite module
sudo a2enmod rewrite
# enable the uvdesk site
sudo a2ensite uvdesk
# restart the apache2 service
sudo systemctl restart apache2
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UVdesk Web Installer
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01. Open a web browser and navigate to http://DNSorIP/uvdesk
02. The UVdesk web installer should be load
03. Click the Let's Begin button
04. Click the Proceed button
05. Complete the Database Configuration form as follows:
Server: 127.0.0.1
Port: 3306
Username: uvdesk_rw
Password: uvD3$k!!
Database: uvdesk
06. Click the Proceed button
07. Complete the Super Admin Account form by entering a Name, Email, and Password
08. Click the Proceed button
09. Click the Proceed button at the Website Configuration screen
10. Click Install Now
11. After the installation completes, click the Admin Panel button
12. Login with the admin email address and password created earlier
13. Welcome to UVdesk
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