New Way Now: CitiusTech improves patient experience and clinician workloads with Google Cloud
18Featured in this video: Jeetu Khubchandani, AVP of Partnerships at CitiusTech
Executive Summary: CitiusTech, a 100% healthcare-focused data and AI services organization, uses Google Cloud to improve patient experience, reduce administrative burden on clinical staff, and save costs for healthcare systems. Serving healthcare providers, payers, medtech, and life science organizations, CitiusTech aims to combine technology and human ingenuity. They’ve developed an AI search solution using Vertex AI to efficiently connect patients with the right specialists and automate critical workflows. This initiative has yielded significant results, including a 70% reduction in the time required for a patient to find the appropriate specialist. Vertex AI has also helped automate metadata updates for their search system, which was previously a manual process.
Challenge: The healthcare industry faces considerable administrative burden due to a shortage of clinical staff, making it challenging to efficiently connect patients with the right specialists. This leads to treatment delays, increased workload stress on providers, and a negative impact on patient experience.
Solution: CitiusTech built an enterprise-level AI search solution on Google Cloud, leveraging Vertex AI to provide rapid, accurate, and intelligent search results for finding the right specialists. CitiusTech could easily ingest doctor-specific metadata and also built a chat function for easy communications. This solution also automates tasks like discharge summaries and prior authorizations, reducing manual efforts and streamlining operations.
Results: By implementing their AI solutions on Google Cloud, CitiusTech has reduced the time to find the right specialist by 70% and automated many system updates. This has enabled faster patient discharges, expedited treatment decisions, and alleviated administrative and workload stress on healthcare providers.
Key Insights from Jeetu Khubchandani, AVP of Partnerships, CitiusTech:
→ "Our partnership with Google extends beyond just using their services. We actually work closely with them to code and build solutions. We've seen their team roll up their sleeves and work with us right from the ground up."
→ “It’s really the true meaning of a partnership. Google has invested heavily in healthcare solutions, which complements our services and provides the best level of service to our customers.”
→ "By leveraging Vertex AI in our enterprise search solution, we are able to bring down the time taken to find the right specialist close to 70%."
Google Cloud product used: Vertex AI