Overview & Usage of Reporting Tab in Odoo 15 Live Chat Module | Odoo 15 Enterprise Edition

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Published on ● Video Link: https://www.youtube.com/watch?v=IPpq5ohDKS0


Duration: 6:06
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This video assists you with the overview and usage of Reporting tab in the Odoo Live chat Module. #odoo15livechat

Video Contents
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00:00 Introduction
00:56 Dashboard
02:01 Session History
02:51 Session Statistics
04:02 Operator Analysis
04:53 Customer Ratings

#odoo15fucntionalvideos #odoo15tutorials
The live chat consists of several advantages such as
-Improve customers' experience: The satisfaction of customers rating is higher in live chats. Moreover, the questions reply in a fast manner. It is better to send messages through live chat rather than email to a support team.

-Provide Support at any time: 24/7 chat customer support available in live chats. The support documentation assists when chat is unavailable.

-Helps to maintain data: Valuable data visible in live chat streams. The pre-chat survey gives information about chat sessions and contact details. It provides valuable feedback for you.

-Easy Usage: The management team can easily handle the live chat software. The sessions and transcripts monitor smoothly with live chat. It also gives access to audit controls and supervises agents.

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