Providing Customer Care Though Multiple Platforms and Channels | PRICE, REBEHN

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United States GameDaily Connect
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Published on ● Video Link: https://www.youtube.com/watch?v=Q50bm7aTpgQ


Duration: 26:04
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New methods for handling global customer care are doing the impossible: lowering support costs AND increasing satisfaction. This session shares the support insights learned from some of the world's largest casual gaming companies, and discusses strategies for emerging social channels.

Delivered at Casual Connect Europe, February 2012



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Tags:
Matt PRICE
Nils REBEHN
Zendesk
Casual Connect Europe 2012