Providing Customer Care Though Multiple Platforms and Channels | PRICE, REBEHN

Channel:
United States GameDaily Connect
Subscribers:
11,300
Published on ● Video Link: https://www.youtube.com/watch?v=Q50bm7aTpgQ


Duration: 26:04
95 views
0

New methods for handling global customer care are doing the impossible: lowering support costs AND increasing satisfaction. This session shares the support insights learned from some of the world's largest casual gaming companies, and discusses strategies for emerging social channels.

Delivered at Casual Connect Europe, February 2012



Other Videos By GameDaily Connect


2012-07-1710 Ways I Really Messed Up When Publishing Games on Digital Portals | Yan MARCHAL
2012-07-17Defining the Future of Mobile Gaming | TAN
2012-07-17How to Become a Mobile Success Story | DE VALLOIS, WU
2012-07-05Climbing to the Top: From Downloadable to Mobile | Tatiana CHERNOVA, Alexander DUBROVIN
2012-07-04There's No Looking Back: How We Transitioned From a Contract Shop to an IP House | Shilpa BHAT
2012-07-04Misadventures In Rapid Prototyping | Sara SANTILLAN
2012-07-04Translating Research into Kick-ass Games | LING,YI, KIE
2012-07-04Following the Users from Premium to Freemium Gaming Market | Dowon LEE
2012-03-14How Chrome Web Store are Changing the Equation for Game Developerseb | Philipp KARMIRES
2012-03-12The Future of Games is in the Journey, Not the Destination | Riccardo ZACCONI
2012-03-11Providing Customer Care Though Multiple Platforms and Channels | PRICE, REBEHN
2012-03-11Developing Cross-platform Experiences | Alex NICHIPORCHIK
2012-03-11Real Numbers from Kongregate: Comparative Stats for MMOs and Social Games | Emily GREER
2012-03-112012 -- All Aboard, the Connected TV Game Train is Leaving the Station | Jonathan YAARI
2012-03-11Of Cardboard And Pixels: What Happens When Boardgames Meet Smartphones? | Yann CORNO
2012-03-11What's a Mobile Game Anyway | Marc HEHMEYER
2012-03-11Economics of Living Outside the Box | Joost van DREUNEN
2012-03-11From Showboating to Show Jumping: How NaturalMotion Went Freemium | Struan ROBERTSON
2012-03-11How to Teach Your Robot Unicorn to Attack Growing Small Games Into Multi-Platform Hits | Jeff OLSEN
2012-03-11Online Marketing Under Pressure:How to Market Smarter, Not Harder| Oliver KERN
2012-03-11Big IP - Big Gains? | ADAM, BARTH, WAGNER, GODORR, SAUER, KLINGE


Tags:
Matt PRICE
Nils REBEHN
Zendesk
Casual Connect Europe 2012