Service complaints system 'improving but still not fair and effective'

Channel:
United Kingdom BFBS Forces News
Subscribers:
946,000
Published on ● Video Link: https://www.youtube.com/watch?v=k1caqSjd7YQ


Duration: 4:46
2,071 views
86

The Service Complaints system is not yet "efficient, effective or fair", according to the woman whose job it is to hold the process to account.

Speaking to Forces News, Mariette Hughes, the Service Complaints Ombudsman for the Armed Forces (SCOAF), said that the system has been improving, with some aspects of the system performing better than others.

But, she said: "It has changed. It is improving, but it is correct to say the system isn't yet efficient, effective or fair."

More: https://www.forces.net/news/service-complaints-system-still-not-fair-and-effective-improving-ombudsman-says

#forcesnews #armedforces

Subscribe to Forces News: http://bit.ly/1OraazC
Check out our website: http://forces.net
Facebook: https://www.facebook.com/ForcesTV
Instagram: https://www.instagram.com/forcesnews/?hl=en
Twitter: https://twitter.com/ForcesNews



Other Videos By BFBS Forces News


2023-02-02Military team return home after 900km Antarctic research expedition
2023-02-01Tier one or tier two force - is the British Army still among the best?
2023-02-01Grenadier Guards toast their new colonel as Queen Consort visits troops
2023-02-01French Foreign Legion trains with UK troops and tanks in Germany
2023-01-31How F-16 fighter jets could help Ukraine in its fight against Russia
2023-01-30Archer: Sweden's self-loading, rapid-fire artillery system explained
2023-01-30What silent electric vehicles could bring to battlefield tactics
2023-01-30HMS Queen Elizabeth leaves Portsmouth home under the cover of darkness
2023-01-29The US Army's most accurate artillery shell that's supporting Ukraine
2023-01-28Stryker: All you need to know about the armoured personnel carrier
2023-01-27Service complaints system 'improving but still not fair and effective'
2023-01-27Holocaust Memorial Day: Survivors recall horrors of concentration camps
2023-01-27'Gas guzzling' Abrams will be a logistics challenge for Ukraine - expert
2023-01-27The situation facing women in Afghanistan | Sitrep podcast
2023-01-26Russia v Ukraine: Who is winning the propaganda war?
2023-01-26Ukraine needs 'bespoke' weapons factory in eastern Poland, MP says
2023-01-26When a German Leopard 2 tank carried a beer without spilling a drop
2023-01-25Ukraine needs vehicles alongside Western tanks for success - expert
2023-01-25First steel cut on Royal Navy's second Type 31 frigate
2023-01-24Meet the filmmaker behind the BBC's The Warship: Tour of Duty
2023-01-24Ukraine war: Why Ukraine desperately wants Western tanks


Tags:
Forces News
Forces TV
British Armed Forces
British
Forces
military
serving
military personnel
Ministry of Defence
British defence
British military