After years of begging, they've finally simplified one of the most frustrating processes in the industry: requesting refunds on the PS Store. Before, if you bought a game by mistake, the experience was almost a hidden mini-boss: dozens of clicks, repetitive forms, and praying to a support agent to get your money back 😓. Now, since August 25th, all you have to do is go into your transaction history and click "Request Refund" ✨, whether from the website or the app. Of course, the rules are still strict: it only works if you haven't downloaded the content and it's been less than 14 days, but at least you won't have to explain your tragedy to an operator over chat. Sony paints it as an effort to "improve the user experience," and yes, it sounds nice, but many remember that on Steam you can return a game even after playing it for a couple of hours, while here you only have to play it once to lose your right 😬. The question is whether this new system will boost refunds or remain a cosmetic gesture to appease critics. In any case, it's a late update, but a welcome one.
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