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Here's how to whitelist HostGator in Outlook, Hotmail, MSN or Live Email.

i. There are several possible issues that can prevent you from receiving messages from HostGator.com email addresses. Some of the most common ones are:

- Your domain is expired or inactive. You need a registered and active domain to use HostGator webmail. You can check the status of your domain in the Domains section of your Customer Portal or use a third-party domain lookup tool to verify it.
- Your email storage quota is full. Each email account is allotted a set disk space quota, which was set when you added the email account in cPanel. If you exceed the allowable limit, you will not be able to receive new emails. You can adjust your email storage quota in your cPanel.
- Your email client settings are incorrect. You need to configure your email client (such as Outlook, Gmail, Thunderbird, etc.) to use the correct incoming and outgoing email server for your HostGator email account. You can find your email settings and how to configure them properly in this article.
- Your email routing is blocked or misconfigured. Email routing is the process of directing emails from one server to another based on certain criteria, such as sender address, recipient address, subject line, etc. If your email routing is not set up correctly, you may not receive emails from certain senders or domains. You can check and change your email routing in your cPanel.

If none of these solutions work for you, you can contact HostGator's customer support and ask them for further assistance. They will be happy to help you resolve any issues with your HostGator email accounts.

ii. Setting up MSN Hotmail (now commonly known as Outlook.com) for email hosting with your HostGator account involves configuring the email settings on both the Hotmail/Outlook.com side and the cPanel side of your hosting account. Here are step-by-step instructions:

### Setting up MSN Hotmail (Outlook.com) for Email Hosting with HostGator:

#### **1. Create an Email Account in cPanel:**
- Log in to your HostGator cPanel.
- Navigate to the "Email" section and click on "Email Accounts."
- Create a new email account that you want to use with Hotmail.

#### **2. Access cPanel Email Configuration:**
- In cPanel, go to "Email Accounts" and find the email account you created.
- Click on "Connect Devices" next to your email account. Note the email settings provided there.

#### **3. Configure Outlook.com (Hotmail) Settings:**
- Log in to your Outlook.com/Hotmail account.
- Go to "Settings" (usually represented by a gear icon).
- Select "View all Outlook settings."
- Navigate to "Mail" - "Sync email."
- Under "Connected accounts," click on "Other email accounts" and enter your email address.

#### **4. Enter cPanel Email Settings:**
- In the "Add your email account" window, enter the cPanel email settings:
- Email address: Your full email address.
- User name: Your full email address.
- Password: The password you set for your email account.
- Account type: IMAP.
- Incoming mail server: Your cPanel server (e.g., mail.yourdomain.com).
- Outgoing mail server (SMTP): Your cPanel server (e.g., mail.yourdomain.com).

#### **5. Additional SMTP Settings:**
- Check the box for "Outgoing server requires authentication."
- Use the same user name and password for sending email.

#### **6. Advanced Settings:**
- Incoming server (IMAP): 993.
- Use the following type of encrypted connection: SSL/TLS.
- Outgoing server (SMTP): 465.
- Use the following type of encrypted connection: SSL/TLS.

#### **7. Verify and Save:**
- Click "OK" or "Next" to verify the settings.
- Ensure that your account has been added successfully.

#### **8. Test the Configuration:**
- Send a test email to verify that both sending and receiving are working correctly.

#### **9. Troubleshooting:**
- If you encounter issues, double-check the settings, especially the server names, ports, and encryption types.
- Ensure that your cPanel email account is active and the password is correct.

#### **10. Update DNS Records (if necessary):**
- If your domain is using external DNS (not HostGator's), make sure to update your DNS records to point to HostGator's mail server.

Keep in mind that the exact steps and interface may vary slightly depending on the version of cPanel and Outlook.com. If you encounter difficulties, refer to the official documentation of HostGator and Outlook.com or contact their support for assistance.