Why YouTube's Content Moderators Can't Work From Home

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United States C.D. Reimer
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Published on ● Video Link: https://www.youtube.com/watch?v=dM-QvZhaIII


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Why YouTube's Content Moderators Can't Work From Home // YouTube recently announced that their content moderators were being sent home from the office and automated artificial intelligence systems will handle the removal of inappropriate videos. As most content creators know too well, the AI doesn’t always correctly remove inappropriate videos. Moderators are the ones who correct the mistakes that the AI often makes from a lack of context. With the moderators gone, removed videos will remain offline until someone gets around to reviewing them. The outcry from content creators was, “Why can’t the moderators work from home?” Although YouTube released a video explaining this policy change, it didn’t fully address the work from home question. Having worked at Google before and after the Great Recession ten years ago, I can tell you why the moderators can’t work from home. It’s not a technical issue, it’s the business model.

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