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Here's how to Fix Can’t remove Highlights or Shading from Word document issue.

If you're unable to remove highlights or shading from a Word document, try the following steps:

1. Select the text: Place the cursor within the text that has the highlights or shading. If you want to remove formatting from the entire document, press Ctrl + A to select all the text.

2. Clear formatting: Use the Clear Formatting option to remove all formatting, including highlights and shading. There are a few ways to access this option:
- Method 1: On the Home tab, in the Font group, click on the Clear Formatting button (an eraser icon).
- Method 2: Right-click on the selected text and choose "Clear Formatting" from the context menu.
- Method 3: Press Ctrl + Spacebar to remove character formatting and Ctrl + Q to remove paragraph formatting.

3. Remove specific highlights or shading:
- If you want to remove specific highlights, select the highlighted text, go to the Home tab, and click on the Text Highlight Color button (a highlighter icon). Choose "No Color" from the drop-down menu to remove the highlight.
- If you want to remove specific shading, select the shaded text, go to the Home tab, click on the Shading button (a bucket icon), and choose "No Color" from the palette.

4. Clear all formatting with styles:
- On the Home tab, in the Styles group, click on the Styles dialog box launcher (a small arrow at the bottom-right corner).
- In the Styles pane, click on the "Options" link at the bottom.
- In the Style Pane Options dialog box, select the "All styles" option from the "Select styles to show" drop-down list.
- Click on the "Clear All" button to remove all formatting, including highlights and shading, applied via styles.

5. Check for direct formatting: Sometimes, highlights or shading may be applied directly to the text without using styles. Right-click on the selected text and choose "Font" from the context menu. In the Font dialog box, check if there are any specific settings for highlighting or shading. Set them to "No Color" to remove the formatting.

If none of these steps work, it's possible that the highlights or shading are part of an image, table cell, or other non-text elements in the document. In such cases, you may need to select and modify the formatting of those specific elements.

If you're still having trouble removing highlights or shading, please provide more details about the specific formatting or share a sample document so that I can assist you further.