Google Cloud and Genesys Cloud Bring AI to the Contact Center

Channel:
United States Google Cloud
Subscribers:
291,000
Published on ● Video Link: https://www.youtube.com/watch?v=bAtoCOTTn3A


Duration: 2:08
3,765 views
18

James Walford, Global Director of Strategic Solutions AI & Automation at Genesys discusses how Google Cloud and Genesys are leveraging AI, machine learning, and data analytics to optimize better customer experiences.

At the core of this technology is AI that can talk, listen, learn, and understand. Humanlike understanding and speech capabilities can be applied across every industry and every channel - whether it’s in your contact center, apps, IoT products, and more.

Google Cloud Main Page → https://goo.gle/2rUUVRq
Solutions Page → https://goo.gle/2YjCBxh



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Tags:
google
google cloud
genesys
ai
artificial intelligence
contact center ai
call center
machine learning