How to Configure Canned Response & Chatbots in Odoo 18 | Odoo 18 New Features | Odoo 18 Release Date
6Odoo 18 offers powerful tools to streamline customer interactions and improve response times. Canned responses and chatbots are two such features that can significantly enhance your customer service operations.
Canned Responses: Quick and Efficient Communication
Canned responses are pre-written messages that can be quickly inserted into emails or chat conversations. By using canned responses, you can:
Save Time: Avoid typing the same messages repeatedly.
Maintain Consistency: Ensure consistent messaging across all customer interactions.
Improve Response Time: Quickly respond to common queries and requests.
Reduce Errors: Minimize the risk of typos and errors in your communication.
To use canned responses in Odoo 18:
1. Create Canned Responses:
Navigate to Settings -- Technical Settings -- Email Templates.
Create new templates for common responses to customer inquiries.
2. Insert Canned Responses:
When composing an email or chat message, use the "Insert Template" button to add a canned response.
Chatbots: Automated Customer Support
Chatbots can automate routine customer interactions and provide instant support. Odoo's chatbot integration allows you to:
Handle FAQs: Automatically answer common questions from customers.
Provide 24/7 Support: Assist customers even outside of business hours.
Route Inquiries: Direct complex queries to human agents.
Collect Customer Feedback: Gather valuable insights to improve your products and services.
To set up a chatbot in Odoo:
Integrate with a Chatbot Platform: Connect Odoo with a third-party chatbot platform like Dialogflow or Rasa.
Define Intents and Entities: Define the intents (user's goals) and entities (specific information) your chatbot should recognize.
Create Responses: Create appropriate responses for different intents and entities.
Integrate with Odoo: Configure the chatbot to access and update Odoo data, such as customer information and order history.
You can significantly improve your customer service, reduce response times, and enhance customer satisfaction by effectively utilising canned responses and chatbots.
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