How to fix Error retrieving information from server[DF-CHARTA-01]

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Published on September 13, 2016 8:39:23 AM ● Video Link: https://www.youtube.com/watch?v=AN3KFQ2RXeA

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How to fix Error retrieving information from server[DF-CHARTA-01]-error retrieving information from server.


I get the following error message while try to access the Google play store:

Error retrieving information from server.[DF-CHARTA-01]

Retry

or

Error while retrieving information from server.[DF-CHARTA-01]

or



This error solution is common for android,tablets,bluestacks and the android versions are kitakt,lollipop,marshmallow.



Some devices are samsung,micromax,vivo,sony xperia,lenovo,moto,nexus,htc,gionee,panasonic,one plus one,leeco.





Solution 1:

1.Goto settings-apps-all

2.click "Google play store" and "Google services framework"

3.select "clear data" option


Solution 2.

1.Install the latest version of google play store.


Solution 3:

1.Goto settings-accounts-google

2.Once remove your all google accounts.

3.Again goto google play store and sign in your google account.

4.The problem is fixed.