How to Manage Different Invoice & Delivery Addresses of a Customer | Customer Address in Odoo 17
5The customer address in Odoo serves several important purposes within the software's functionalities:
Identifying and Contacting Customers: The primary function is to establish the location and contact details of a customer. This includes information like street address, city, state, zip code, and phone number. With this information, Odoo facilitates various actions, like:
Sending quotations, sales orders, invoices, and other communication.
Filtering and searching for specific customers based on location.
Delivery and Invoicing: Customer addresses play a crucial role in managing deliveries and invoices. Odoo allows you to define separate invoice and delivery addresses for a customer. This is useful in situations like:
Drop Shipping: If you use a drop shipping model, the product might be shipped directly from the supplier to the customer. In this case, the invoice address would be your business address, while the delivery address would be the customer's.
Gift Orders: When a customer places an order as a gift, they might want it shipped to a different address than the one on their billing statement.
Multiple Locations: A customer might have separate billing and shipping addresses for their business. For instance, their headquarters might receive the invoice, while a branch office receives the delivery.
Company Policy: Your company policy might require invoices to be sent to the accounts payable department at a centralized location, even if deliveries go to individual customer locations.
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