How to Request a Refund for an App Store Purchase on iPhone or iPad
6In this video I'll show you how to request a refund for an App Store purchase on your iPhone or iPad.
Timestamps:
Introduction: 0:00
Steps to Request a Refund for an App Store Purchase on iPhone or iPad: 0:37
Conclusion: 2:58
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Video Transcript:
Whether you accidentally bought an app, the app didn’t work as expected, or you were charged for something you didn’t intend to buy, knowing how to request a refund for App Store purchases on your iPhone or iPad can save you time and money. Apple has a straightforward process for requesting refunds, but it’s important to know the steps to ensure you get your money back quickly.
So, if you’re ready to learn how to manage your App Store purchases and get refunds when needed, let’s dive right into it.
Step 1. Open the App Store app on your iPhone or iPad. You'll land on your App Store home screen.
Step 2. Tap your profile icon at the top of this screen. Your Account screen opens.
Step 3. Tap "Purchase History" in this menu. You'll land on the Purchase History screen, showing you a list of your recent App Store purchases.
Step 4. Tap the App Store purchase in this list that you want to request a refund for. The Order Details screen for that purchase is displayed.
Step 5. Tap "Report Problem." The Report a Problem screen for that purchase opens.
Step 6. Tap to open the drop-down menu associated with "What can we help you with?" and then tap "Request a Refund" in this menu.
Step 7. Tap the "Tell Us More" drop-down menu, and then choose the reason you're requesting a refund for this purchase. Tap "Next" after making this selection. You'll now see a list of your recent purchases on the lower part of the screen.
Step 8. Scroll down to find the purchase you want to request a refund for, and then tap to select it.
Step 9. Scroll back up to the top of this screen, and then tap "Submit." You'll see a note that your refund request has been submitted, and a decision will be made within 48 hours. You'll also get an email from Apple letting you know that a refund request has been received.
Step 10. When a decision has been made regarding your request for a refund associated with your App Store purchase, you'll get an email. Tap the "Report a Problem" link in this email. Alternatively, if you just wanted to check the status of your request, you can always navigate to www.RequestARefund.Apple.com.
Step 11. Tap "Check Status of Claims." A list of your claims will be displayed.
Step 12. Find the date associated with when you requested the refund for your App Store purchase that you want to see the status of. The status of your claim will be visible on that claim. You can see in this example that my request was refunded. You can tap that claim to see more details.