IRS stimulus check 2020 portal tracking system
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IRS stimulus check 2020 portal tracking system Where's my stimulus check? IRS stimulus check portal 'Get My Payment' coronavirus stimulus check portal hit by early glitches
The cash — and the confusion — keep building as the stimulus checks, known as Economic Impact Payments, roll out this week.
The Internal Revenue Service went live with its "Get My Payment" portal shortly after dawn Wednesday morning. This is the much anticipated tool where you can get information on the status of your federal stimulus payment as well as provide direct deposit information if the IRS still needs that data from you.
But if my emails from readers early Wednesday morning are any indication, there have been a few early, upsetting glitches in this massive effort.
"The 'Get My Refund' site keeps crashing this morning. ... Can't enter my bank info due to system failure," said an email from a reader at 10:51 a.m. Wednesday.
Several readers expressed frustration when they tried to use the system but received a response such as: "Payment status not available. According to the information we have on file, we cannot determine your eligibility for a payment at this time."
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Then, some say, the system kicks them out after a time. Some, though, saw things work OK after a while.
"Just so you know," according to an email from Joyce McKenna of Washington Township, "I checked the IRS portal regarding my Economic Impact Payment and, after putting in my SS#, DOB, street address and zip code, it stated that I did not qualify for direct deposit, and then asked for my bank info in order to receive it via direct deposit."
Yet McKenna found a little more hope after continuing the process. "After putting in info from my 2019 federal tax return and bank info, I received a Bank Account Confirmation stating, 'You have successfully submitted your bank account information. Your payment will be direct deposited into your bank account using the information you provided.' The reader added: "I checked my bank account and it's not there yet. I'll let you know when it is."
The IRS is well aware of the complaints and took time to defend its program later in the day, issuing a press release by Wednesday afternoon.
The IRS said that by mid-Wednesday more than 6.2 million taxpayers had successfully been able to obtain their payment status and almost 1.1 million taxpayers had successfully been able to provide bank account information to faciltiate the direct deposit of the stimulus money using the new Get My Payment site.
"The Get My Payment site is operating smoothly and effectively," the IRS said.
The IRS stated that it is "actively monitoring site volume; if site volume gets too high, users are sent to an online 'waiting room' for a brief wait until space becomes available, much like private sector online sites. Media reports saying the tool 'crashed' are inaccurate."
Is the IRS calling the people who complain liars? Sure sounds like it to me. Taxpayers who sent me detailed complaints all day Wednesday weren't happy or saying things were going swimmingly for them here.
One reader emailed to say he's convinced that "there's a bug in the online software, and it's preventing lots of people from submitting their information."
One group that's particularly upset: Those who neither owed taxes nor had a refund and now find it impossible to use the Get My Payment system to submit their bank information online.