New Way Now: Docusign signs off on working smarter using Google Workspace with Gemini
41Featured in this video: Saran Mandair, Group Vice President of Infrastructure and Operations, Docusign
Executive summary: Docusign, a global leader in intelligent agreement management with 1.7 million customers and 1 billion users, has embraced Google Workspace with Gemini to empower its workforce. By providing employees with a secure generative AI innovation playground, Docusign is democratizing AI and enabling faster project initiation, quicker analysis, and accelerated learning of new technologies. A pilot program showed that 80% of participants experienced a positive impact on their daily lives, with 67% gaining 1-4 hours of productivity per week.
Challenge: With an aim to become ""human-led and AI-scaled,"" Docusign needed to provide employees with accessible generative AI tools while maintaining strict security and trust standards for their sensitive agreement management operations. The company wanted a solution that would remove barriers to AI adoption, accelerate innovation, and improve efficiency across the organization.
Solution: Docusign implemented Google Workspace with Gemini, creating a generative AI innovation playground for all employees. This provided a secure environment that leveraged the inherent trust and guardrails of Google Workspace. The extensive pilot program allowed Docusign to validate the positive impact of Gemini on daily work and productivity, demonstrating its effectiveness in assisting with analysis and shortening learning curves for new technologies.
Result: Following the Google Workspace with Gemini pilot, 80% of participants reported a positive impact on their daily lives, and 67% gained 1-4 hours of productivity per week. Gemini now acts as a critical aid for new projects, reducing analysis time, helping employees quickly form points of view, and accelerating their ability to learn new technologies. This has successfully democratized AI for all employees, fostering internal transformation and enabling Docusign to move faster.
Highlights and key takeaways from our interview with Saran Mandair, Group Vice President of Infrastructure and Operations at Docusign:
→ “Gemini is helping us remove rocks in our shoes so we can run faster.”
→ “[Gemini] enabled us to validate all of the trust and the security that we get from Google Workspace and the guardrails that we intimately know and trust.”
→ “The capabilities that the team has gotten is for any net new project. Where they did not have time before, they feel like Gemini is that critical aid.”
Google Cloud products used: Google Workspace, Gemini
Learn more:
https://www.docusign.com/
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