Presence - How to Troubleshoot IM and Presence

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Cisco

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342,000

Published on August 20, 2021 7:55:11 PM ● Video Link: https://www.youtube.com/watch?v=5hMJnu_6Xtk

Duration: 6:19

2,372 views

37

This video provides 10 steps to troubleshooting symptoms on IM and Presence that will narrow the scope of the problem or possibly fix issues.

As an additional note to the steps in the video, here's a CLI command that can be used for obtaining a list of service trace levels from IM and Presence:

run sql select one.nameforcontrol as service, two.name as trace_level, three.enable, three.servername from typeservice as one, typetracelevelgrouping as two, processnodeservice as three where one.enum=three.tkservice AND two.tktracelevelgroups=one.tktracelevelgroups AND three.tracelevel=two.value