ROBOT TO CLOCK IN AT CONVENIENCE STORE HELP TRIGGER A WAVE RETAIL AUTOMATION MODEL T..2022 JAPAN
7ROBOT TO CLOCK IN AT CONVENIENCE STORE HELP TRIGGER A WAVE RETAIL AUTOMATION MODEL T..2022 JAPAN
Japanese robot to clock in at a convenience store in test of retail automation
In August, a robot vaguely resembling a kangaroo will begin stacking sandwiches, drinks and ready meals on shelves at a Japanese convenience store in a test its maker, Telexistence, hopes will help trigger a wave of retail automation.
Following that trial, store operator FamilyMart says it plans to use robot workers at 20 stores around Tokyo by 2022. At first, people will operate them remotely — until the machines’ artificial intelligence (AI) can learn to mimic human movements. Rival convenience store chain Lawson is deploying its first robot in September, according to Telexistence.
“It advances the scope and scale of human existence,” the robot maker’s chief executive, Jin Tomioka, said as he explained how its technology lets people sense and experience places other than where they are.
The idea was first proposed by the start up’s co-founder, University of Tokyo professor Susumu Tachi, four decades ago.
Their company has received funding from technology investment firm Softbank Group and cell phone service operator KDDI in Japan, with overseas investors including European passenger aircraft maker Airbus SE. It dubbed its robot the Model T, a nod to the Ford Motor Co. car that began the era of mass motoring a century ago.
Its quirky design is meant to help shoppers feel at ease because some people have been shown to feel uncomfortable around robots that look too human.
Robots are still a rare sight in public. Although they can outperform humans in manufacturing plants built around them, they struggle with simple tasks in more unpredictable urban settings.
Solving that performance problem could help businesses in industrialized nations, particularly those in rapidly ageing Japan, cope with fewer workers. Firms hit by the coronavirus outbreak may also need to operate with fewer people.
Since the outbreak started, hotels, restaurants and even gas and oil companies have contacted Telexistence, Tomioka said.
“It’s difficult to tell now what impact robots might have in restaurants — it could mean fewer people, but it could also create new jobs,” said Niki Harada, an official from Japan’s Restaurant Workers Union
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