UCCE - SQL Query to Trace ICM Script and Find Last NodeID

UCCE - SQL Query to Trace ICM Script and Find Last NodeID

Channel:
Cisco
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342,000
Published on ● Video Link: https://www.youtube.com/watch?v=J8ZMhEHMFGA


Duration: 5:41
2,735 views
45

This video provides the sql queries to trace the ICM script and find the Last Node ID within that script of a particular incoming ACD call to troubleshoot call routing and call failure related issues.



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Tags:
TAC Videos
UCCE
SQL Query
PCCE
ICM
CVP
AWHDS
HDS
UCCE Database
ICM Script
UCCE Call Routing Issues