Windows 11 Remote Desktop Credentials Not Working [Guide]
4Windows 11 Remote Desktop Credentials Not Working [Guide]
The error message ‘Your credentials did not work’ appears when you fail to connect to the remote system using Remote Desktop connection. This error is often caused by Windows policies that prevent incoming RDP connections, or simply your system’s username. Dealing with this particular error can be infuriating as the fault isn’t in the credentials but rather somewhere else. Such an error message might appear even if you are entering the correct credentials, thus, making it an ordeal.
Problems with Remote Desktop connections are common. While attempting to connect to the Remote Desktop network, many users have reported the error – Your credentials did not work, The login attempt failed. If you face this issue, obviously, the first step should be verifying the credentials. However, a significant number of users have noted that the credentials were correct and in many cases worked fine earlier. Users have reported this problem on newly installed versions of the operating system and immediately after reinstalling Windows.
Issues addressed in this tutorial:
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When everything is working properly, establishing a remote desktop session is a simple process. Admins only need to open the Remote Desktop client -- also known as the RDP Client or the Remote Desktop Connection (RDC) app -- and enter the name or IP address of the endpoint that will host the connection. Then, it's as simple as clicking the Connect button to establish the session. If the RDP client has saved credentials on hand from a previous session, then the new session automatically uses them. Otherwise, the client prompts you to enter a username and password.
If Windows does not save the remote desktop credentials and asks you to type them each time, then continue to fix the problem.
When you connect remotely to another computer, Windows gives you the option to save your credentials, so you can easily connect the next time without having to type them again.
This can be done, either in Remote Connection properties by checking the Allow me to save credentials box, or during the connection progress by clicking the Remember me checkbox.
On Windows 11, when you access a shared folder or connect to the device with a remote desktop connection, you probably won’t be able to log in from the device, even when you use the correct account and password. If this happens, it’s likely that the remote computer is configured with a Windows account connected with a Microsoft account.
This tutorial will apply for computers, laptops, desktops, and tablets running the Windows 10 and Windows 11 operating systems (Home, Professional, Enterprise, Education) from all supported hardware manufactures, like Dell, HP, Acer, Asus, Toshiba, Lenovo, Alienware, Razer, MSI, Huawei , Microsoft Surface, and Samsung.