Archeage and its Issues - Trion Customer Support and Communication

Channel:
ExaltedwithFail
Subscribers:
1,600
Published on ● Video Link: https://www.youtube.com/watch?v=Ekghy0qTF7E


ArcheAge
Game:
ArcheAge (2013)
Duration: 13:33
1,020 views
21

Trion have been improving since the release but there is still some things they need to improve on when it comes to customer communication and assistance.
I hope that Trion can work harder on helping people and be more open and honest when they see players desperate for information to help decrease the frustration felt by players when people get the wrong idea about an update.

There are lots of reasons people quit Archeage. Trion customer support or the communication GMs give players on the forums, should not be on this list. Lets call out the problems and hope they get addressed.

Links below show half of the area Viruz was blocking us and the 3 forums posts. First 2 being from the first APEX sale, which never got fixed and the 3rd forum link where muzzy answered my post when the sale came up for the second time.

Virus Blocking - https://www.youtube.com/watch?v=8M9C0-7WeEA
1st Forum Post about Wrong APEX Price - http://forums.archeagegame.com/showthread.php?319915-Celestrata-I-think-your-marketing-department-needs-to-be-trained-in-Maths
2nd Forum Post Ignored About APEX Price - http://forums.archeagegame.com/showthread.php?319985-all-Incorrect-price-on-Store-Page-Being-Overcharged/page2
3rd Forum Post, Answered within 5 minutes of being posted - http://forums.archeagegame.com/showthread.php?326979-APEX-sale-Its-still-wrong



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Tags:
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quit
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3.7
4.0
3.5
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decline
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ArcheAge Statistics For ExaltedwithFail

At present, ExaltedwithFail has 118,147 views spread across 59 videos for ArcheAge, with approximately 8 hours of ArcheAge video on his channel. This is 25.48% of the total watchable video on ExaltedwithFail's YouTube channel.