Does Carrier Customer Service Need Real Transformation?

Channel:
MEFTVChannel
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1,110
Published on ● Video Link: https://www.youtube.com/watch?v=NTtkRyFeEbI


Duration: 27:41
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From traditional customer service to e-care, how does the industry need to adapt its processes, technologies, organization and resources to maximize the value perceived by customers and offer optimum quality of service? Join our panel to find out more about the initiatives currently undertaken by carriers to provide meaningful answers to its customer base.

Suzy Menneret, Wholesale Advisor – MEF
Michel Levisse, SVP – Customer Services & Sales Operations – Orange International Carrriers
Tristan Rayroles, Customer Experience Director
Debdatta Mallick, AVP Revenue Assurance & Business Control – PCCWG



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