Fraudsters Intercepting Your Calls Mid-Conversation – What’s Going On?
0Smart False Answer Supervision (FAS) and Call Stretching are two kinds of voice fraud where bad actors directly impact the client experience. Fraudsters come up with creative ways to extend the billed duration for the caller beyond the actual connection duration. Consumers are then billed for minutes they did not use or calls that were never completed. And these bills can really stack up. The effect on the international voice business is huge and these types of fraud paint the channel as one which can easily be breached. What can be done to combat all this and position your business as a reliable, secure voice services provider that ensures customers’ international calls remain secure and private?
James Williams, Director of Programmes – MEF
Mikhail Borisov, Market Manager MENASA – LANCK Telecom
Igor Skutsenya, Senior Business Development Manager – LANCK Telecom
Dmitry Sumin, Head of Products – AB Handshake Corporation