Doing The Right Thing Is Always The Right Thing | With Consumer Advocate Christopher Elliott

Channel:
United States ITSPmagazine
Subscribers:
4,690
Published on ● Video Link: https://www.youtube.com/watch?v=e8sJjz7Jt0E


Duration: 43:22
5 views
0

What happens in society when consumers have little control over their customer service experience? Join us for this episode as consumer advocate, Christopher Elliott, shares some insights into the consumer/business relationship.

You'll learn:

- why consumers need to understand the basics of security, and pay attention to what companies are claiming
-why companies need to backup any security claims they make, and how to do it (hint: just be transparent)
-the impact of "thoughtful regulation" as an approach to force companies to treat customers right, including around security
-why to align your company's values to your behaviors (and what happens when your customers call you out for not living them)
-why some companies don't have an incentive to improve, and what to do about it
-why the CEO (and other senior leadership) should respond to emails from customers, and do so quickly
-why doing the right thing is always the right thing
-why the principles of good customer service apply the same to both consumers and businesses
-why good leadership boils down to 2 streams of communication: your employees and your customers
-why even the most seasoned people are looking to the CEO and C-suite to set the tone on how they should behave, and what that means for leadership

Guest
Christopher Elliott, Author, Journalist, and Founder of Elliott Advocacy (@elliottdotorg on Twitter)

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

Resources

Learn more about Christopher and Elliott Advocacy at https://www.elliott.org/

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com



Other Videos By ITSPmagazine


2022-05-31Trust Your Gut | A Conversation With Arjun Rai
2022-05-31Simplify & Automate | A Conversation With Rich Schnitzel
2022-05-31Why Responsible Disclosure Programs Make You Better | A Conversation With Tom Kuzler
2022-05-31Be Brave Enough to Try | A Conversation With Josh Little
2022-05-31You Gotta Listen To What The Market Tells You | A Conversation With Dr Wanda Toro Turini
2022-05-30Solve Your Customer's Problem | A Conversation With Brian Requarth
2022-05-30Gratitude: The Tech Entrepreneur's Superpower | A Conversation With Marcus Bullock
2022-05-30Compliance Is Not Security | A Conversation With Compliance Guru, AJ Yawn
2022-05-30Power Of The Pivot | A Conversation With Las Vegas Headliner, Jeff Civillico
2022-05-30Building A Culture Of Security | A Conversation With Dr. Keri Pearlson
2022-05-30Doing The Right Thing Is Always The Right Thing | With Consumer Advocate Christopher Elliott
2022-05-30You're Compensated By How Much You Help People | A Conversation With Venture Capitalist Will Lin
2022-05-29The Key To Technology Is Relationships | A Conversation With Ben Stanbury
2022-05-29Money Flows When Security Is A Competitive Advantage | A Conversation With Peter Harris
2022-05-29Why You Should Learn Lessons From Unexpected Places: A Leadership Perspective... | With Ron Thurston
2022-05-29Radical Transparency | A Conversation With Andrew Smith | Tech Done Different With Ted Harrington
2022-05-29Trust, Gratitude, Mentorship & Other Lessons From A Spy Recruiter | A Conversation With Robin Dreeke
2022-05-29Pushing Through Failure and Other Lessons From Super Bowl Laser Shows | Guest: William Benner
2022-05-29Sleep More, And Other Insights From An Olympic Champion | Guest: Lindsay Dare Shoop
2022-05-29Why Knives Are Good For Culture | Guest: Stephen Bono | Tech Done Different With Ted Harrington
2022-05-26Securing Bridges | A Live Stream Podcast With Alyssa Miller | Guest: Malcolm W Harkins | Episode 11