Drive retention with a compelling CUSTOMER πŸš— JOURNEY

Channel:
United States Game Thinking TV
Subscribers:
15,400
Published on ● Video Link: https://www.youtube.com/watch?v=9QOJskmdFK0


Duration: 4:47
1,832 views
45

The best way to improve retention for your product isn't to add points and badges. Instead, take the time to do up-front customer research to discover exactly what your customer are already trying to do. Then design a compelling customer journey that helps your customers achieve their goals. Watch to find out how.

Video Chapters
00:00 - Intro
00:18 - Designing a customer journey
00:46 - Mechanics
01:22 - Journey
01:53 - Tip 1
02:03 - Tip 2
03:00 - Tip 3
03:27 - Learning Loop
03:40 - Review
04:12 - Game thinking hub

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