Fix My HostGator cPanel, WHM and/or Webmail not logging
0Here's how to Fix My HostGator cPanel, WHM and/or Webmail not logging.
i. Here are the steps to launch cPanel, WHM, or Webmail from within the HostGator Customer Portal:
1. Log into your HostGator Account
Go to hostgator.com and click "Login" in the top right. Enter your username and password to log into the HostGator Customer Portal.
2. Select Your Hosting Account
Click on "Log in to My Products" and select the specific hosting account you want to access cPanel, WHM, or Webmail for.
3. Launch Your Desired Interface
Your available interfaces will now display for the selected hosting account. They should include:
- cPanel - To manage account, files, databases, etc
- WHM - For reseller account server management
- Webmail - Roundcube or Horde HostGator webmail client
4. New Browser Tab Will Open
Click on "Launch" next to whichever interface you want to open. This will launch a new browser tab and automatically log you into that interface.
5. Login If Prompted
For added security, you may need to enter your username & password once more to complete the login.
And that's it! The desired control panel or webmail client will now open in a new tab, logged in and ready to use.
ii. Changing the Name Servers for your domain on HostGator involves accessing your HostGator account and updating the domain settings. Here's a step-by-step guide:
### Method 1: Using the HostGator Customer Portal (cPanel)
1. **Log in to your HostGator Customer Portal:**
- Go to the HostGator website.
- Click on "Login" or "Customer Login" to access your account.
2. **Access the cPanel:**
- Once logged in, find and click on the "cPanel" option. This is the control panel for managing your hosting account.
3. **Locate "Domains" or "Domain Management":**
- In the cPanel, find the section related to domains. It might be labeled as "Domains," "Domain Management," or something similar.
4. **Choose "Name Servers" or "DNS Management":**
- Look for an option like "Name Servers" or "DNS Management." Click on it to access the domain settings.
5. **Update Name Servers:**
- You should see fields to input your new Name Servers. Replace the existing Name Servers with the ones provided by your new hosting provider or domain registrar.
6. **Save Changes:**
- After entering the new Name Servers, save the changes. This action may vary; look for a "Save" or "Update" button.
7. **Wait for Propagation:**
- DNS changes may take some time to propagate throughout the internet. Be patient, and after a while, your domain will be using the new Name Servers.
### Method 2: Contact HostGator Support
If you find it challenging to navigate or if your HostGator account has a different interface, consider reaching out to HostGator support for assistance. They can guide you through the process or make the changes for you.
### Important Tips:
- Ensure that you have the correct Name Servers provided by your new hosting provider.
- Changes to Name Servers can take up to 48 hours to propagate, during which time your website might be intermittently inaccessible.
If you're transferring the domain to a new registrar, make sure to follow their specific instructions for updating Name Servers. The process might differ slightly depending on the registrar.